- Terms and Conditions
Prices displayed are from, and are subject to availability. We cannot guarantee the availability of a holiday or flight at an advertised price although we do our utmost to ensure that all details relating to prices, pictures and all other information on our websites is correct, however some details may have changed by the time you book your holiday or travel arrangements. We make every effort to ensure the accuracy of our data, however you must ensure you check all details at the time of booking, and not rely solely on the information contained on any website ran by us.
Some prices shown may be based on certain occupancy levels for the accommodation. For up to date pricing please contact us for full contact details. The price of holidays and flights are in sterling usually inclusive of all taxes unless otherwise indicated.
When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
When We Act As Your Agent
When we act as agent in relation to your booking these terms and condition, as well as the terms and conditions available at http://www.golfkings.co.uk/terms-and-conditions/#terms_agent apply
When We Have Packaged Your Holiday For You
When we have packaged your holiday for you these terms and condition, as well as the terms and conditions available at http://www.golfkings.co.uk/terms-and-conditions/#terms_package apply
Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.
We can also offer you insurance against the financial failure of the principal(s)/ suppliers(s) of your travel arrangements. This is highly recommended where you would not otherwise be protected when you buy a no-frills flight. Further details will be provided at time of booking.
Delivery Of Documents
All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you by post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.
Passports, Visas And Health
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
Final Travel Arrangements
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services. If the matter cannot be resolved and it involves us or another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com
We are a member of ABTA, membership number P6486. We are obliged to maintain a high standard of service to you by ABTA`s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with, any contract you have with us. The arbitration scheme is administered independently by CEDR Solve. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn`t apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme (ATOL: 10531). When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.
Accommodation Ratings And Standards
Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.
Safety standards in some countries may differ from those applicable in the United Kingdom We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information.
After registration, on arrival at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out.
From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified.
Elderly / Disabled Clients
We are able to make enquiries of the supplier about the suitability of arrangements for you and provide replies prior to booking. You must make all requests before a booking is confirmed.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.
Conditions Of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier`s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount.
In certain circumstances we apply a service charge for the services we provide.
Cancellation or amendment: Principal`s charge + applicable administration charges
Special requests after booking has been confirmed: Principal`s charge + applicable administration charges
Collection of surcharges/additional taxes: Principal`s charge + applicable administration charges
Arranging Passports and Visas: Passport/Visa fee + applicable administration charges
Pre-booking airline seats after confirmed booking: Principal`s charge + applicable administration charges
Payments by debit cards: £1 handling fee.
Payments by credit cards are subject to a 2.5% handling fee.
Payments by Amex are subject to a 3% handling fee.
We endeavours to provide up-to-date and accurate information on the websites ran by us. However, we disclaim any responsibility for the currency and accuracy of information contained on any website ran by us.
We do not warrant that the functions and material contained in our websites will be uninterrupted or error free, that defects will be corrected, or that the sites or the servers that makes it available are free of viruses.
Any information used from our websites is done so at the user`s own risk and no claims for liability or damages will be entertained.
You agree to defend and indemnify us against any claims, demands, recoveries, losses, causes of action, fines, penalties, or expenses (including but not limited to legal fees and accounting fees) that may occur in connection with the use of any website ran by us, your breach of these website Terms and Conditions or your violation of any law or the rights of any third party.
These terms and conditions shall be governed by the laws of Scotland. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Scotland. You hereby consent to the exclusive jurisdiction of the Scottish courts in all disputes arising out of or relating to the use of our websites. Use of our websites is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on our websites, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.
We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in our websites and/or use of or access to any other information or material via web links from our sites or any inability to access or use our websites.
These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via Web Sites or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.
Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on our websites and/or any services offered by us or on our behalf.
The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.
We may at any time revise these terms and conditions without notice. Please check regularly. Continued use of websites ran by us after a change has been made is your acceptance of the change.
These Terms and Conditions were last updated on 19th April 2013.
The names, images and logos identifying us are our copyright.
The logos and artwork on websites ran by us are the copyright of the information providers and use of them is strictly prohibited without prior authorisation. Any use of text provided by us is allowed within the Fair Dealing terms of the Copyright, Designs and Patents Act 1988, i.e. for research and private purposes. If the text is changed in any way, resulting document cannot be credited to us. If a commercial or public use is required from any of the pages, application must first be made to us.
If you believe that your copyright has been infringed, please contact us and supply us details of the work, where it is on our site, and a statement that reproduction has not been authorised.
Other product and company names mentioned on the websites may be the trademarks of their respective owners.
GolfKings is a trading name of Stewart Travel, a Minoan Group company.
The conditions below form part of our booking conditions available at: http://www.golfkings.co.uk/
When making a booking with most `no frills` or low cost airlines we are acting as your agent to find flight services for you, on terms to suit you. This applies mainly to low cost airline bookings made via our website. At the time of booking, we will inform you if we are acting in that capacity. In relation to such bookings, you appoint us to source those services on your behalf. Monies paid to us for such services are held by us on your behalf until they are paid to the flight provider in question. Please note that payment by you to us does not constitute payment to the travel service provider whose services we have sourced and if we collect monies from the travel service provider on your behalf, the travel service provider`s liability to pay that money to you is discharged. We accept no liability in relation to any contract you enter into or for any low cost flight services or the acts or omissions of any flight supplier(s). For all `no frills` flight arrangements, your contract will be with the supplier(s) in question. Your booking for `no frills` flights is subject to this clause and the specific booking conditions of the relevant supplier(s) we source for you and you are advised to read both carefully prior to booking. By making a booking for which we are acting as your agent, you agree to the terms of this clause.
Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Flight Plus Bookings
Booking a Flight-Plus provides you with protection under our ATOL in the event of supplier insolvency, but we are still acting as agent for the individual suppliers and a Flight-Plus booking does not constitute a Package.
We have arranged ATOL protection for our Flight-Plus holidays. A Flight-Plus is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate suppliers (i.e. not a package holiday). When you make a Flight-Plus booking through we will give you an ATOL Certificate showing what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. On all Flight Plus holiday arrangements, your money is ATOL protected meaning that you will be able to continue with your holiday or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of your service providers. Please note however that we have no liability beyond that for insolvency as set out in the ATOL scheme, because we act as agent of the suppliers.
An ATOL Protection Contribution of £2.50 per passenger is payable to the CAA on Flight-Plus bookings and this will be reflected on your booking summary as a charge for "Flight Plus".
For more details as to when a Flight-Plus exists and the protection provided under the ATOL scheme please see www.caa.co.uk.
Cancellation And Amendment
Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.
Cancellation And Amendment By The Supplier
We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.
The conditions below form part of our booking conditions available at: http://www.golfkings.co.uk/
Your Contract is with Stewart Travel, trading as Stewart Travel of 7 Main Street, Prestwick, KA9 1AA, which is a trading division of Hays Travel Ltd. Registered address: 25 Vine Place, Sunderland, SR1 3NA (hereafter referred to as The Operator), a member of ABTA
Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept on behalf of your party the terms and conditions of these booking conditions. A contract is made on the terms of these booking conditions, which are governed by the law and jurisdiction of Scotland, but not exclusively so if you are domiciled elsewhere in the UK.
Your Financial Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number .
All the flights and flight-inclusive holidays on this website/in our brochure are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
We are a member of ABTA, membership number . We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com and see also clauses below.
When you make your booking, you must pay a deposit, which will be advised at the time of booking. Some airlines require full payment at the time of booking if this is so you will be advised that no changes or refunds will be allowed to your booking. The balance of the price of your travel arrangements should be received by us at least 12 weeks before your departure date. Some of our third party suppliers take their payments earlier than 12 weeks prior to travel if this is so you will be advised of this on your confirmation. If the deposit and/or balance is not paid in time we have the right to cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. We do reserve the right to amend our prices at any time before you book your holiday. All prices advertised are subject to availability.
The price of your holiday will not be subjected to any surcharges except for those resulting from increases in dues, taxes or fees chargeable for services such as landing taxes at airports. Should this arise, we will absorb an amount equivalent to 2% of the holiday price (excluding any amendment charges or insurance premiums). Only amounts over and above 2% will be passed on. In the unlikely event of the surcharge exceeding 10% of the holiday price, after absorption of the 2% referred to above, you have the right to cancel within 14 days of the issue date printed on the surcharge invoice and be reimbursed any monies paid towards the holiday price, excluding any amendment charges or insurance premiums, or the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price). No surcharge will in any case be levied less than 30 days before the date of departure. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you.
Cancellation (By You)
Should you choose to cancel your booking then intimation must be made to us in writing and the cancellation will be effective from the date of receipt. The cancellation charges are as follows:
|NO. OF DAYS BEFORE DEPARTURE THAT
NOTIFICATION IS RECEIVED BY US
|More than 84 days||Deposit + Insurance Premiums|
|83 - 0 days||Cancellation charges imposed by Stewart Travel will reflect
the amount of losses incurred and which can be recoverable in law
|With certain suppliers cancellation charges may vary from those shown above. In such instances, you will be informed of the relevant charges at the time of booking|
No refunds will be made in the event of interruption or cancellation by the Passenger after the start of travel. In the event of cancellation or curtailment of the cruise by the cruise line and the cruise line has offered the Passenger a refund, the Operator shall only be obliged to pay the passenger when the operator has received payment from the relative cruise line and the Passenger hereby agrees to this condition. We regret that no refund can be considered until all travel documentation has been returned to us. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Cancellation (By Us)
At any time whether prior to or after the commencement of the holiday the Operator may cancel in writing to the passenger, if it reasonably considers that such a course is justified on operational or other reasonable grounds. If cancellation is by reason of force majeure which shall include (but not be limited to) war or the threat of war, riots, civil commotions, disasters, acts of God, terrorist activities, natural and nuclear disasters, fire, unavoidable technical problems with transport, closure of ports, strikes or other industrial action or any other event outside the control of the Operator or any of its suppliers, there shall be no compensation payable to the Passenger. If the holiday has commenced then the Operator`s supplier will provide the passenger with transportation to the place of the departure. In the case of total cancellation the Passenger will be offered the choice of: (a) A full refund of money paid (b) An alternative holiday of equivalent or superior quality at no extra cost to the passenger (c) An alternative holiday of lower quality with a refund of the difference in the advertised price. We of course will be available to assist you, by telephone, fax or email should any of the above events occur.
Alteration to Itinerary
We regret we cannot guarantee that ships will call at every advertised port or follow every part of the advertised itinerary. The Operator’s suppliers and Master of the Ship have the right to omit any port(s), call at any additional port(s), deviate from the advertised itinerary in any way or substitute another ship or port. In addition the Operator will not be responsible for any failure of a supplier to meet the arrival or departure times advertised.
Amendment (By You)
Should you choose to amend your booking at any time we will try to be of assistance. Such request to amend must be made in writing by the person who signed the booking form or your travel agent and must be received at our offices at least 63 days prior to departure. A minimum amendment fee of £60 per passenger will automatically be applied. Changes to flight arrangements may be subject to additional charges.
Amendments (By Us)
As arrangements are made many months in advance, we have to reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday. Any such changes are likely to be minor and we will advise you or your travel agent at the earliest possible moment. The change may be deemed to be a major one, e.g. a change to a lower class of accommodation than that booked or, e.g. departure time alteration of more than twelve hours (except force majeure). In this event then you have three options: (a) accept the changes as notified. (b) purchase another holiday. (c) cancel your holiday and receive a full refund of monies paid. In the event of (a), (b) or(c) above, except where change arises due to reason of force majeure, we will pay compensation as follows:
|NO. OF DAYS BEFORE DEPARTURE
THAT NOTIFICATION IS GIVEN
TO YOUR TRAVEL AGENT
|More than 84 days||Nil|
|83 - 56 days||£10|
|55 - 29 days||£20|
|28 - 15 days||£25|
|14 - 0 days||£30|
Every effort has been made to ensure that the information contained in the brochure is accurate. However, as you will appreciate, we have to contend with: (a) conditions outwith our control (b) the fact that the brochure has been compiled many months before the departure date (c) the possibility of human error.
It is a condition of booking your holiday that you take out suitable insurance cover before you travel. If you choose not to take out our recommended policy then it is essential that you provide us with details of your own policy which must offer sufficient and comparative protection. We are able to offer a comprehensive policy, please call us for details.
Space does not permit us to display the full terms and conditions of the insurance cover we have on offer. Full policy details are available upon request. Premiums subject to change.
Passports and Visas
It is each traveller`s responsibility to ensure he/she has a valid passport and visa(s) and complies with any health requirements for the entire duration of their journey before making any travel arrangements with us. You should ensure you have a valid 10 year passport and as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, we recommend your passport is valid for 6 months after your return to the UK. Visa requirements and conditions vary by country and nationality and can change. Please ask for guidance at the time of booking as it is your ultimate responsibility to ensure you hold correct documentation.
Please tell us if anyone in your party has a special diet, medical condition or is pregnant. You must make us aware of any traveller who is not fully mobile or who may use a wheelchair at any time. Special seating preferences cannot be guaranteed and are passed to our airline partners on a request only basis.
The cost of air travel for fly/cruise holidays is included in the fare. The Operator reserves the right to select the carrier and the routing of all such holidays. All flights will be operated on scheduled/chartered or low cost airlines. In accordance with EU regulations we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: British Airways, bmi, Emirates, Delta, Qantas, Flybe, United, Continental, KLM, Air France etc. Flight times and routings will be confirmed with your travel documents, which will be sent out about one week before departure. We reserve the right to substitute alternative airlines, aircraft types or journey routings. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such alterations do not constitute a significant change to your holiday arrangements and you will not therefore be entitled to cancel or change to another holiday as a result. We regret we cannot accept liability for any delay to your flight whether the delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or governments, the re-scheduling of flights times by the airline, mechanical breakdown, strike or industrial action or any other such reason. In such circumstances, you may be able to make a claim on your insurance policy.Please note that in accordance with Air Navigation Orders, to qualify for infant status a child must be under 2 years of age on the date of departure of the return flight.
We regret we cannot accept responsibility for and shall not be liable in respect of loss or damage or changes caused by “force majeure”. This covers events such as strikes, riots, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, government action, natural disasters, fire, adverse weather conditions, unavoidable technical problems to transport, aircraft grounding, closure of airports or ports or similar events beyond our control. For the avoidance of doubt, in the event of any travel delays, either prior to your flight departure or otherwise, we will not be held responsible for any extra costs you may have incurred, e.g. hotel bills, meals, refreshments, telephone bills etc. This is irrespective of whether the problems causing the delay were foreseen or unforeseen. Also, no credit or refund can be given for any unused services (e.g. transfers, hotel accommodation, excursions) which may have been included in the holiday price, or any lost, mislaid or destroyed travel documents.
The hotels we offer are subject to change and if for any reason this becomes unavailable the Operator reserves the right to substitute one of equal quality. Your designated hotel will be shown on your travel documents, which will be sent approximately one week before departure.
We reserve the right at our absolute discretion to terminate without notice any liability the holiday arrangements of any person whose behaviour is such that it is likely, in our opinion, or that of any accommodation owner or manager, airline pilot, or other person in authority, to cause distress, danger damage or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel, or are likely to cause discomfort or disturbance to the customers or passengers, our responsibility for the holiday will cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.
Baggage allowance will be shown on your flight documents and if this is exceeded the airline may levy excess baggage charges.
Complaints & Arbitration
We will do everything possible to ensure that you have an enjoyable and trouble free holiday. However, as you will appreciate, there are certain aspects of your holiday which are out with our direct control. In the event that you have a problem or complaint during your holiday, then please bring it to the attention of the relevant person (e.g. airline, representative or hotelier), in order that it may be remedied at the time. Should you not receive satisfaction then please contact our office which is open Monday to Saturday 9.00 am. – 5.00 pm. Should the problem not be resolved, then please bring it to our attention upon your return. Any such complaint must be made to us in writing within 28 days of your return home. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were at the destination and this may affect your rights under this contract.
What happens to Complaints?
It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract which cannot be resolved, may (if you wish) be referred to Arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of Arbitration on documents, with restricted liability on you in respect of cost. The scheme does not apply to claims for an amount greater than £5,000:00 per person or £25,000:00 per booking. Nor does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this scheme, written notice of the request for Arbitration must be received by the Association within nine months after your scheduled date of return. Full details ofthe scheme are available from the Association of British Travel Agents at 68-71 Newman Street, London W1P 4AH www.abta.com.
Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Office hours: Mon-Fri 9am-8pm, Sat 9am-5pm, Sun 10.30am-5.00pm. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury,delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.You can ask for copies of the transport companies` contractual terms, or the international conventions, from our offices at 133-135 Main Street, Ayr, Ayrshire KA8 8BX tel. 0845 389 1414Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 10. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users` Council on 020 7240 6061 www.auc.org.uk
Prompt Assistance in Resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Data Protection Statement
Please be assured that we have measures in place to protect any personal booking information that you have given us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customers or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. Please note that if you travel outside of the European Economic Area, controls on data protection may not be as strong as the legal requirements in the United Kingdom. Any sensitive information such as details of any disabilities or dietary/religious requirements will only be passed on to persons or companies responsible for your travel arrangements. If we are unable to pass this information to relevant suppliers, whether in the EEA or not,we will not be able to implement your booking request. In making this booking, you consent to this information being passed on to the relevant persons. Full details of the data protection policy are available on request.
Different booking conditions and prices may apply for Group reservations. Please contact us for relevant details. The above information is accurate at the time of publication. This promotional material is our responsibility as your tour operator. It is not issued on behalf of, and does not commit suppliers mentioned herein or any supplier whose services are used in the course of your travel arrangements
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