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Neil Fortune
Age: 34
Marital Status: Married
Children: 2
Works: GOLF
Lives: GOLF
Hobbies: GOLF
Interest: GOLF
Breathes: GOLF
A Member and 4 times club champion of Helensburgh Golf Club, British Travel Agents Champion in 2001 and currently playing off a handicap of ONE.
“YOU CAN BE SURE YOUR BOOKING IS IN SAFE HANDS”
Why choose Golfkings.co.uk?
We appreciate in this day and age more and more people are booking their holidays and travel arrangements using low cost airlines and hotel web-sites which on most occasions under-cut the average high street travel agency. The same trend has also been evident when it has come to booking golf holidays with an ever increasing number of people booking their own flights, hotels and golf course directly to save a few pounds. Over a short period of time, this has brought about more and more horror stories of people booking their holidays this way and having nothing but problems and headaches from the moment they check-in at the airport until they return home (eventually!!)
We have listed the main benefits our clients receive as well as full peace of mind that if any problems do arise either before or during your holiday, we are just one phone call away.
WHAT HAPPENS IF MY FLIGHT IS CANCELLED?
› Making your own arrangements
› Left to book an alternative flight at extra Expense to the yourself
› A 3-6 month Wait on a refund on the fare paid on the Original flights
› Booking with Golfkings
› An alternative flight found on same day or nearest Date to original flight
› If new date not suitable a full Refund will be offered
WHAT HAPPENS IF THE AIRLINE GOES INTO LIQUIDATION?
› Making your own arrangements
› No assistance in finding an alternative flight or travel option
› Depending on the airline and circumstances, loss of all monies paid for original flight with no refund
› Booking with Golfkings
› You are financially covered under our ATOL bonding
› A Suitable alternative flight will be offered
› Or a full refund will be given on the original flights
THE HOTEL IS OVERBOOKED OR HAS NO NOTE OF YOUR RESERVATION?
› Making your own arrangements
› Left with either having to pay for your room again or having to find alternative accommodation at own expense
› Trying to sort out a refund upon your return home
› Booking with Golfkings
› All bookings are confirmed and pre-paid before eparture and in the unlikely event of any problems at check-in, a suitable alternative of the same standard will be found with no cost to yourself
THE GOLF COURSE HAS NO NOTE OF MY RESERVATION
› Making your own arrangements
› With no paperwork, either left to pay again for your golf
› In some cases especially in high season, no possibility of playing that course, that day
› Booking with Golfkings
› All paperwork and payment receipts included with your travel documents with a confirmation number
› In the unlikely event of the courses not having your booking or paperwork gets misplaced, copies can be forwarded from ourselves
I missed my flight due to the airline making a schedule change and not notifying me
› Making your own arrangements
› Airlines will treat it as a 'no show' and automatically cancel the return flight also
› No refund will be given by the airlines and an alternative will need to be booked at your own expense
› Booking with Golfkings
› All airlines we use on our packages are bonded by law to notify us if the flight timings change by even 5 minutes from the original timings and we will contact you with the new details
› If your return timings change while you are on holiday, we will contact you in resort to advise you of the new timings
I HAVE A PROBLEM WHILE I'M ON HOLIDAY WHO CAN I CONTACT?
› Making your own arrangements
› Other than relying on the better nature of the staff in your Hotel or apartments, no help or advice would be readily available
› Booking with Golfkings
› A representative from one of the mainline tour Operators or an English speaking contact in our local suppliers resort offices will be on hand 24 hours a day 7 days a week
› We are also just a phone call away
I HAVE RETURNED FROM HOLIDAY AND HAVE CERTAIN ASPECTS I WAS NOT HAPPY WITH?
› Making your own arrangements
› Letters and e-mails to either the Hotel or airlines directly with no guarantee of an acknowledgement or a reply to the complaints or issues raised
›Booking with Golfkings
›We will act on your behalf and raise all issues you were unhappy with and ensure that a reply is received within ABTA & ATOL regulations of 28 days
from the airlines and/or tour operators concerned
Please contact
us or call Neil for further advice or an idea of costs on 0141 762 5572
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