Post Booking Queries - Your questions answeered

I've booked my golf holiday with GolfKings- What happens next?

Booking Confirmation

What should I expect to receive from GolfKings next?

You will receive a detailed booking confirmation, this shows your full confirmed itinerary along with a copy of our Terms and Conditions, any applicable ATOL certificate and API form. 
We require the names and dates of birth for all members of the party as soon as possible. Should you be a group of 9 or more you will be asked to reconfirm names again 11 weeks prior to departure before they are submitted to the relevant suppliers.
A week prior to your balance due date you will receive an email reminder of your outstanding balance with a request for any outstanding API details.
We have an online portal, where you can make payments towards your booking (you will be unable to access this if we do not have the names and dates of birth as mentioned above)

Golf Buggies

Are golf buggies included/booked for my golf holiday?

Golf buggies are not included in your golf holiday unless stated on your booking confirmation alongside your tee times.
Should you wish to add buggies to your booking please contact us and where possible we can reserve them on your behalf. Full payment of buggies will be required at the time of adding them to your booking.

Pre-booked Seats

Are pre-booked seats included in my golf holiday?

Have you opted for pre-booked seats on your flight? Yes? Then you’re good to go! 
If not, please be aware many airlines do not guarantee that you will be seated together. Should you wish to pay to secure seats together, we can book these on your behalf, please contact us and we can arrange this for you.
Seat numbers cannot be changed once check-in has been completed.

Luggage Allowance

What is my luggage allowance?

Your hold luggage and golf club carriage allowance will be stated on your paperwork under Flight Information. Luggage allowances vary from airline to airline so please check your paperwork carefully to ensure you are within the limits.

Advanced Passenger Information (API)

Passport Details – why do you need them?

To allow us to complete online check in with certain airlines we require each passenger’s valid passport information.
Due to GDPR we are unable to use passport details that you may have given us previously for a trip.

Travel Insurance

Do I need travel insurance for my golf holiday?

From the time of booking, we strongly advise taking out a travel insurance policy that gives golf and Covid cover.

We have partnered with Covered2Go, a trading name of Rush Insurance who are authorised and regulated by the Financial Conduct Authority.

They offer a wide range of travel insurance policies at competitive prices so that you can have peace of mind whilst you are away. There is a choice of policies from single trips to annual multi trip policies, both available with the all-important Golf add on. With different levels of cover, Silver, Platinum, or Gold – you can choose the level of cover that best suits both your needs and your budget.

Get a travel insurance quote from Covered2Go here

For more information please contact GolfKings Customer Services on 0141 413 4034 or visit our Contact Us page.


Balance Payments

When is my balance due?

You can find your balance due date on your GolfKings booking confirmation. Full balance payments are due 12 weeks prior to departure.
A balance reminder email will be sent to the lead passengers email address 13 weeks prior to departure which will detail the amount and date due.
Payments can be made by bank transfer and also via the online payment facility in our Manage My Booking option on our website.

Passport Requirements

What are the passport/entry requirements for the destination I am travelling to?

Please ensure that you have checked the rules of passport validity for the country you are travelling to as since Brexit, the rules have changed. Should you be in doubt, we are happy to check your passport details for you.
Please also check the entry requirements of the destination you will be visiting as there may have been some changes to the arrivals and departures procedures since the coronavirus pandemic.
We recommend looking at the Foreign and Commonwealth Office’s Travel Advice website before you travel. This information is subject to change, so please check this page regularly before you fly.

Amendments

Can I make changes to my booking?

Should you have to make any amendments to the booking such as a name, date, golf course change then please contact us.
Any applicable amendment fees will be detailed to you prior to the change being actioned and payment of the fees are due at this time.

Cancellation

How do I cancel my booking?

In the unfortunate event you are unable to travel and need to cancel your booking, the lead person is required to advise us of the cancellation. Ways to Contact Us 

Cancellation fees are detailed in the Terms and Conditions which you will have been sent when you made the booking.