Pullman Danang Beach Resort

I have just returned from a GolfKings holiday in Turkey. I cannot praise the Glasgow based staff and their representative in Turkey highly enough. Prior to the holiday I was able to contact their Glasgow office, by phone, with no delays. The staff were extremely helpful and conscientious. All questions and last minute changes to passport details were dealt with professionally. Unfortunately, our flight from Leeds was cancelled due to low visibility. The airport and Jet2 sent us home (at 9pm) with the promise of a text update on our retimed flight. I was able to notify GolfKings 'out of hours' to inform them of our predicament. I was sent reassurances about them contacting their representatives in Turkey about our delay. I then received direct contact from Turkey acknowledging the cancelled flight and provided me with a number to contact when our flight was rescheduled. Jet2 text me as promised (11pm) with details of our rescheduled flight (6am). I notified both GolfKings and their representative in Turkey of the later departure time. Both confirmed receipt of my communications. On arrival in Turkey, their representative Celal from Matrix met with us and managed our transfer to the hotel. What he had also done, was notify our hotel and the golf course we were due to play that day. He negotiated with the hotel that due to our day later arrival, we could stay in our hotel rooms on the day of our departure beyond the usual 10am departure time. He also arranged our missed tee time to be moved to our 'rest day' so we could play our full schedule of golf courses. From what could have been a disastrous start to our holiday, GolfKings and their representatives turned it into a minor annoyance. Our holiday and golf trip was a great success and a great time was had by all. I should also mention the Hotel, Sueno Deluxe, which was fantastic and the golf courses we played were very enjoyable indeed. Special mention to Tricia in Glasgow and Celal in Turkey, their timely Communications provided reassurances and a confidence that was appreciated by all in our group.

Mr Kelly

Top notch service

Excellent service from Matt. Quickly understands our needs and exceeds expectations every time.

Steve Brown

Made the booking easy through having knowledgeable and caring staff

Mr Keenan